What is Multi-Factor Authentication?
A second lock on your donor account
Multi-Factor Authentication (MFA) adds an extra layer of security to help protect your Digital Donor account. After entering your password, you'll receive a unique code by text message or email to verify it's really you. It's the same type of security used by banks and healthcare providers.
Starting August 3, MFA will be required to access your Digital Donor account. If you're not ready to enroll, you may choose "Remind Me Later" up to five times before setup becomes mandatory on August 3. Verification codes are valid for 10 minutes after they are sent.
Step 1: Sign In
Log in to your Digital Donor account with your username and password, just like you always do.
Step 2: Check Your Phone or Email
We'll send you a one-time code by text or email to confirm it's you.
Step 3: You're All Set!
Enter your code and you're all set. Your account is protected and ready to go.
How to Enable Multi-Factor Authentication
Follow these three simple steps to activate Multi-Factor Authentication. You'll only need to do this once.
1. Log In to Your Digital Donor Account
Sign in to your Digital Donor account. Once you're logged in, you'll automatically be prompted to begin setting up Multi-Factor Authentication.
2. Secure Your Account
Choose whether you'd like to receive your verification code by text message or email.
3. You're All Set!
Enter your verification code to complete the setup and enjoy an added layer of security for your account.
If you need additional assistance, please contact our Customer Experience team at 713-791-6373 or cs@giveblood.org.
Frequently Asked Questions
No. You only need to enroll in multi-factor authentication (MFA) once. After you're enrolled, you'll enter a new verification code each time you log in to your Digital Donor account.
You can choose to receive your verification code by text message or email during setup. Be sure your phone number and email address are up to date in your account so you can receive your code.
You can select Remind Me Later up to five times before MFA enrollment becomes required on August 3.
Your verification code is valid for 10 minutes after it is sent.
You'll automatically receive text messages to complete MFA setup, even if you're not currently opted in. If you don't want to continue receiving text messages after setup, you can opt out at any time by replying STOP.
